 | | Â |
IT Support Functions
• Server and Network Management
       • Network & Server health Monitoring
       • Performance Management & Monitoring
       • Security Monitoring
       • Error Detection and Verification
       • Capacity Planning
       • Fault Management
       • Anti-virus Protection
       • Critical OS and software updates
       • Asset Mapping & Tracking
       • Active Directory Management
       • Setting up and managing DNS and DHCP
       • Setting up and managing e-mail server
       • Setting up and managing client server database
       • Setting up and managing User Accounts
       • Configuration of the software side of load balancing
       • Configuration of VPN and Remote Access
       • Integration with back-end databases
       • Implementation of group policies
       • Services for routers, switches, workstation
       • VoIP Setups: Installation, Configuration, Monitoring, Maintenance
       • Printer management
• Remote Desktop Support
       • User management of local systems
       • Detection and removal of Virus and spy ware
       • Software issues such as software installation and up gradation
       • Configuration of MS Outlook and Outlook Express
       • Installing, and configuring device drivers
       • Configuration of disc management
       • Internet configuration through remote desktop
       • System and security review and optimization
       • Recovery of files deleted
       • Pre-scheduled preventive maintenance tasks such as:
             • Disk defragmentation
             • Mail & data backups, etc
             • Anti-virus updates, spyware updates
• Other IT Support Services
       • Firewall Setup and Deployment
       • Usage Monitoring
       • Virtual Private Network
       • Vendor Management
       • Service Quality:
             • Pre-defined SLA for each activity.
             • All pre-scheduled preventive maintenance processes are charted out
               in line with client expectations.
             • Detailed logs of each request and action taken are maintained and
               are available for clients’ review and analysis. |  |
|