RB One Source Pvt. Ltd.

Phase 1: Explore Possibilities

We help you to understand your organisation culture, functions, and processes better. When your organisation ventures in the Outsourcing world, you need to have a clear assessment of business risks involved with Outsourcing (Disruptions, Loss of Key Human Resources, Information sharing). They should be a key factor in consideration apart from the obvious benefits of Cost Arbitrage & Process Improvements. In Understand phase, these business risks are evaluated in good detail in addition to the Functions & Processes of your Organization that need to be Outsourced.

Phase 2: Process Migration

During Migration Phase, deeper knowledge of Your Organization’s Functions & Processes is undertaken for their effective mapping, corelations and migration order. Once these are Mapped & Identified for migration, a dedicted execution Team is assigned with supportive technology setup to initiate the step-by-step planned migration of individual processes.

Phase 3: Parallel Run

Executions Team at RBOS go live parallel with Your Team on day-to-day basis with constant interaction, information exchange, testing & checks. On attaining the required level of expertise and efficiency, the Outsourced Process (or Function) at Client site is phased-out and taken over completely by RBOS Team.

Phase 4: Stable State

Constant Tracking & Monitoring of Execution Team’s performance by Your Organization & RBOS becomes an ongoing process with a well-defined Daily, Weekly, Monthly reporting structure between You & RBOS supported by a structured hierarchy to address and resolve issues effectively.

Process Improvements & Innovations is taken up by RBOS Team on day-to-day basis after stabilization is attained with a well-defined framework of Quality Improvement Initiatives.